On April 8, the State Post Bureau announced the results of the 2025 express service satisfaction survey and timeliness delivery rate test. The survey showed that last year, the public satisfaction score for express services was 85 points, an increase of 0.4 points year-on-year. Among the five secondary indicators evaluated, satisfaction scores for order placement, information inquiry, and service issue handling increased year-on-year, while satisfaction scores for collection and delivery decreased year-on-year. In terms of service areas, the service quality in western urban areas improved significantly.

　　Last year, the average total time for express services was 51.22 hours, a reduction of 2.66 hours year-on-year. By segment, the average time for processing at the origin was 7.88 hours, an increase of 0.39 hours year-on-year; the average time for transportation was 31.45 hours, a reduction of 2.5 hours year-on-year; the average time for processing at the destination was 8.8 hours, a reduction of 0.47 hours year-on-year; and the average time for delivery was 3.09 hours, a reduction of 0.08 hours year-on-year. The 72-hour delivery rate was 87.04%, an increase of 3.09 percentage points year-on-year.

　　This survey covered 50 cities, including municipalities, provincial capitals, and 19 cities with high express business volumes, involving nine express service brands such as China Post Express and SF Express.